Heybaji Privacy Policy: Our Commitment to Your Data Security

Heybaji Privacy Policy

Heybaji is a trusted name for online casino and sports betting enthusiasts in Bangladesh. Our Privacy Policy has been created with transparency, fairness, and data protection as our top priorities, ensuring that every member can play with complete confidence. This policy clearly explains how we collect, use, and protect your information, and how we respect your rights as a user.

1. Objectives and Legal Basis of This Policy

Heybaji’s privacy policy is designed in line with international data protection principles and the standards set by our regulatory body, the Curacao Gaming Commission. The policy outlines the responsibilities of both the platform and our players to ensure that the gaming environment is safe, fair, and transparent for everyone.

2. What Information Do We Collect?

To provide and maintain our services, we may collect the following types of information:

  • Personal Information: Your full name, date of birth, mobile number, and email address provided during registration.
  • Account and Verification Information: Your login credentials and any documents related to Know Your Customer (KYC) verification where applicable.
  • Transaction Information: Metadata from your bank or e-wallet transactions, used solely for verification and security purposes.
  • Usage Information: Technical data such as your device type, browser, IP address, and session analytics to improve our platform’s performance and security.

3. How We Use Your Information

Your information is used strictly for the following purposes:

  • To create and manage your account, including identity verification (KYC).
  • To enforce our Responsible Gambling policies and prevent fraudulent activity.
  • To process payments, approve withdrawals, and resolve any transaction disputes.
  • To improve our platform, fix bugs, and enhance the overall user experience.
  • To comply with legal requests or regulatory requirements.

We do not sell, rent, or trade your personal data to any third parties.

4. Account and Data Security

Heybaji employs multi-layered security measures to protect your data:

  • SSL Encryption: We use industry-standard SSL encryption to secure all data transmitted between your device and our servers.
  • Secure Infrastructure: Our servers are hosted in secure locations, protected by advanced firewalls and intrusion prevention systems.
  • Access Control: Only authorized and trained personnel have access to sensitive user data.

Important: No Heybaji employee will ever ask you for your password, OTP, or PIN. Never share this information with anyone.

5. Your Rights as a User

Heybaji ensures that you have full control over your personal information. Your rights include:

  • Right to Access: You can view your stored personal information within your account profile.
  • Right to Correction: You have the right to update incorrect or outdated information by contacting our support team.
  • Right to Deletion: You can request the permanent deletion of your account and associated data.

6. Responsibilities of Members

Account security is a shared responsibility. We ask our members to take the following precautions:

  • Never share your login ID, password, or OTP with anyone.
  • Avoid logging into your account from public devices or untrusted Wi-Fi networks.
  • Always log out of your account after each session.
  • If you suspect any unauthorized activity on your account, contact our customer support team immediately.

7. Protection of Minors

Heybaji is strictly an 18+ platform. We do not allow minors to register or play. Our verification processes are in place to prevent underage gambling.

8. Customer Service and Support

If you have any questions or concerns regarding our Privacy Policy, our 24/7 customer service team is here to help. You can reach us through:

  • Live Chat on our website
  • Email or Telephone via our Contact Us page

9. Policy Updates

Heybaji may update this Privacy Policy from time to time to reflect changes in technology or legal requirements. Any updates will be published on our official website, and we may notify users of significant changes.

Conclusion

Heybaji’s Privacy Policy is not just a legal document; it is our commitment to your safety, trust, and satisfaction. We are dedicated to making your gaming experience secure, private, and reliable.